Refund policy

⭐ Salem’s Witch Glass — Return & Refund Policy

Hand‑blown glass is delicate, unique, and crafted with care. This policy is designed to protect both our customers and our small artisan shop.


🔄 Returns

We accept returns within 14 days of delivery. To qualify, items must be:

  • Unused, unwashed, and in original condition

  • In original packaging (or equivalent protective packaging)

  • Free of scratches, chips, cracks, or signs of display/use

Items that arrive damaged due to improper return packaging may be rejected or subject to a restocking fee.


🚫 Non‑Returnable Items

Because of the nature of our products, the following cannot be returned:

  • Custom or personalized glass pieces

  • Any item marked final sale

  • Gift cards

  • Items damaged after delivery due to mishandling, dropping, improper hanging, or weather exposure


📦 Return Process

  1. Email us at salemwitchglass@outlook.com with your order number and reason for return.

  2. Once approved, you’ll receive return instructions.

  3. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

All returns must be packed securely. We strongly recommend insured shipping for fragile items.


💰 Refunds

Refunds are issued to the original payment method within 5–7 business days after your return is received and inspected. Shipping fees are non‑refundable.

If a returned item is damaged, used, or missing components, we may issue a partial refund or decline the return.


🧿 Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of:

  • The item

  • The packaging

  • The shipping label

We will replace the item or issue a refund once verified.

Hand‑blown glass may contain natural variations such as bubbles or slight shape differences — these are not considered defects.


🔁 Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order.


❌ Order Cancellations

Orders can be canceled within 2 hours of purchase. After that, your order may already be processing.

 

  • Claims for damage must be made within 48 hours

  • Natural glass variations are not defects

  • Customer pays return shipping

  • Refunds only after inspection

  • Damaged returns may be denied

  • Strict packaging requirements for returns